Front Desk Officer - Premium Sports Club in Ungasan

Join Jungle Padel, a rapidly expanding premium sports club, as we seek a dynamic and customer-focused Front Desk Officer to represent our new flagship location in Ungasan, Bali. As the first point of contact for members and guests, you will play a crucial role in ensuring a seamless and enjoyable experience for all who visit our state-of-the-art facility. This is your opportunity to be part of a growing brand that values exceptional service and a passion for sports.

In this role, you will handle all front desk operations, including check-ins, check-outs, and managing reservations for our premium padel courts. You will also assist with member services, event coordination, and ensuring our facility is always clean, organized, and welcoming. With Jungle Padel's commitment to excellence, you will have the chance to grow with us as we expand our presence in Bali and beyond.

If you are a friendly, proactive individual with a keen eye for detail and a genuine love for sports, we want to hear from you. Come be part of a team that is as passionate about service as it is about the game.

📋 Tanggung Jawab Pekerjaan

• Greet and assist members and guests with a warm and professional demeanor.
• Handle check-ins and check-outs, including managing memberships and guest passes.
• Coordinate and manage reservations for our premium padel courts using our in-house booking system.
• Assist with event setup and coordination, including member tournaments and special events.
• Ensure the cleanliness and organization of the front desk area and common spaces.
• Maintain accurate records of all front desk transactions and communications.
• Provide excellent customer service, addressing inquiries and resolving issues promptly and courteously.
• Stay informed about club policies and procedures, and ensure they are followed by all staff and members.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or customer service role, preferably in a sports or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of people.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in using Microsoft Office Suite, including Excel for basic data management.
• Familiarity with basic booking and reservation systems is a plus.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities.
• Enthusiasm for sports, particularly padel, and a passion for providing exceptional service.
• Ability to lift and move up to 20 kg of weight as needed for facility maintenance tasks.

🛠️ Keahlian

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