Customer Retention Specialist - Direct Sales & Product Marketing (Metro, Lampung)

Join our dynamic team as a Customer Retention Specialist in Metro, Lampung, where you’ll play a pivotal role in driving direct sales and ensuring the highest quality of multi-purpose product applications. This position is ideal for motivated professionals who thrive in customer-facing roles and are passionate about building long-term relationships with clients. At Private Advertiser, we’re committed to innovation and excellence, and we’re looking for someone who can help us maintain and grow our customer base through strategic marketing and sales initiatives.

In this role, you’ll be responsible for implementing and monitoring customer retention strategies, analyzing customer data to identify trends and opportunities, and collaborating with the sales and marketing teams to develop and execute targeted campaigns. You’ll work closely with our customers to understand their needs and preferences, ensuring that our products are applied effectively and efficiently. This is a unique opportunity to make a tangible impact on our business growth while working in a supportive and collaborative environment.

If you’re ready to take on this challenging and rewarding role, we invite you to apply and become part of our team in Metro, Lampung.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer retention strategies to increase customer lifetime value and reduce churn.
• Analyze customer data using tools like Google Analytics, CRM systems, and other relevant software to identify trends and opportunities.
• Collaborate with the sales and marketing teams to create and execute targeted campaigns that drive customer engagement and loyalty.
• Monitor and report on key performance indicators (KPIs) related to customer retention, providing insights and recommendations to the management team.
• Work closely with customers to understand their needs and preferences, ensuring that our products are applied effectively and efficiently.
• Stay up-to-date with industry trends and best practices in customer retention and product marketing.
• Provide training and support to the sales team on customer retention strategies and best practices.
• Continuously seek opportunities to improve our customer retention processes and enhance the overall customer experience.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of experience in customer retention, sales, or a related field.
• Proven track record of developing and implementing successful customer retention strategies.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teams.
• Proficiency in using CRM systems, data analysis tools, and other relevant software.
• Certification in customer retention or a related field is a plus.
• Fluency in both written and spoken Indonesian and English is required.

🛠️ Keahlian

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